Legal
Privacy policy
Last updated: 14 October 2026
Last updated: 14 October 2026
Australia Garden Solutions (“we”, “us”, “our”) respects the information you share with us. This privacy policy explains what personal information we collect through this website and through our garden care and maintenance services, why we use it, how we keep it, who we may share it with, and how you can reach us. It is written for a Brisbane garden care business and is meant to be read in everyday language.
This site is operated by Australia Garden Solutions, a professional garden care and maintenance service. Our base is at 102 Ipswich Rd, Woolloongabba QLD 4102, Australia. You can write to [email protected] or call +61 7 3391 5022. When we say “personal information”, we mean information that identifies you or could reasonably identify you, such as a name, email address, phone number, property address, garden description, photograph of outdoor areas, or a message that describes the care package you want.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, We collect only what we need for a clear garden care and booking purpose, we use it for that purpose, and we take reasonable steps to keep it accurate and secure. If you are under eighteen, a parent or caregiver should review this policy with you before you send us a form or book a service on your behalf.
When you use a contact form, a newsletter field, or a booking note, we typically receive your name, email address, a message, and any garden details you choose to send, such as property type, lawn size, preferred day, or package. If you phone the desk, we may write down a callback number and a short summary so we can reply without asking you to repeat yourself. If you book an on-site visit, we may record a first name, a street address you share, access notes, and a time so the crew knows who to expect and how to enter safely.
We may also collect technical data such as browser type and pages visited. We do not use that to build advertising profiles. If you do not want your face or house number in gallery images, tell the crew before work begins.
We do not ask for health records, identity numbers, or payment card details through this website. Fees are handled separately and we do not store full card numbers here. Cookies are described on our cookie policy page.
We use your details to answer garden enquiries, place you on a waiting list when the diary is full, send garden notes if you subscribe, keep the website secure, and meet legal duties such as keeping basic business records. We may also use a garden description you volunteer so the team prepares the right tools, blades, and package. We do not sell personal information. We do not rent mailing lists. We do not trade emails for advertising credits.
If you subscribe to garden notes, we send a short letter a few times a year about lawn tips, hedge advice, weeding habits, and seasonal care for Queensland weather. You can ask us to stop at any time by writing to [email protected] with the word “unsubscribe” and the address you used. We will remove that address from the next send. Transactional replies about a visit you asked to book are not marketing, and we may still write once to confirm a time or a cancellation.
We may share information with hosting providers, email tools, and professional advisers who process it only on our instructions and only for the work we give them. A crew member on the day may see the names and addresses of properties expected that hour so tools and timing can be planned. We do not publish private email addresses in tips. We may disclose information if a law, a court, or a regulator requires it, or if we need to protect a person from a serious and imminent risk.
Enquiry messages are kept as long as needed for the conversation and our garden service records, then deleted or archived securely. A typical booking enquiry is useful for a few months. You may ask us to erase a marketing contact at any time, or to remove a photograph where you are the clear subject.
You may request access to the personal information we hold about you, ask us to correct it, ask us to delete it where we no longer need it, or ask for a copy in a common format. You may object to a use that is not required for a garden visit you asked to book. Write to [email protected] and tell us what you want us to do. We will reply within a reasonable time. You may also complain to the Office of the Australian Information Commissioner if needed.
This website is written for adults who want to book garden care or read outdoor tips. We do not knowingly collect detailed data from young children through this site. If a parent writes on behalf of a household garden, we treat that message as the parent’s information plus the property details needed to plan the visit.
We use reasonable steps to protect information, including restricted access to the garden desk mailbox. No website is perfectly secure. Please do not send passwords, full bank details, or sensitive identity documents through a public form. If you share gate codes for access, we keep them only as long as needed for the booked work.
We will post updates on this page with a new date. Continued use of the site after a change means you accept the revised policy for later visits. Last updated: 14 October 2026. For questions, write to [email protected] or visit 102 Ipswich Rd, Woolloongabba QLD 4102, Australia. Phone +61 7 3391 5022.